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Shipping & return

(Extract from our terms and conditions)

 

4. Prices, shipping costs

4.1 For orders on our B2C marketplace, the prices listed in the offer at the time of the order apply. The prices quoted are final prices, which means that they include the applicable statutory value added tax and other price components. Payment must be made in euros.

For details on the possibly additional shipping costs, please refer to the information on the marketplace.

4.2 For deliveries outside of Austria, you may incur additional costs when importing into a third country (customs duties, possible customs fees and import sales taxes). As a customer, you have to bear these other costs.

5. Payment, delivery

5.1. We offer the following payment options:

  • Credit card , (MasterCard, Visa, JCB, Diners Club, AmEx) The debit is made immediately after sending.
  • Paypal You pay the invoice amount through the online provider PayPal. You have to be registered there or you have to register first, legitimize with your access data and confirm the payment instructions to us (exception, if applicable, guest access). You will receive further information on how to get to the payment provider’s website during the ordering process.
  • Apple Pay You can pay directly with Apple Pay with your iPhone. Follow the button on the product page or in the shopping cart.

5.2. Among other things, we use the Austrian Post for letters as well as UPS, GLS or DHL for parcels. Shipments to post office boxes or poste restante items are not possible. We cannot deliver deliveries in so-called packing stations. If the delivery was not possible, you will receive a message from the carrier, from which the further options arise.

5.3. The obligation to deliver does not apply if we ourselves are not supplied correctly and on time and are not responsible for the lack of availability. If the goods are not available, we will inform you immediately and any advance payment will be reimbursed immediately.

5.4. The delivery time is extended appropriately in the case of impairing strike measures and lockouts as well as other circumstances for which we are not responsible, in particular in cases of delivery delays due to force majeure. We will notify the buyer immediately of the beginning and end of such obstacles.

5.5. In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold in the case of mail order purchases is transferred to the consumer or a recipient specified by him when the goods are handed over by the transporter. This applies regardless of whether the shipment is insured or not. Otherwise the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer when the goods are handed over or, in the case of sale by mail order, when the goods are delivered to the freight forwarder or the person or institution otherwise assigned to carry out the shipment.

5.6 We ship to the following countries: Austria, Germany, Switzerland, France, the Netherlands, Belgium, Luxembourg, Liechtenstein, Spain, Italy, Finland, Lithuania, Latvia, Estonia, Portugal, Slovenia, Slovakia, Ireland, Greece and the Czech Republic.

5.7 Shipping costs

Please note that cross-border deliveries may incur additional taxes (e.g. in the case of an intra-community acquisition) and / or information, e.g. in the form of customs duties, which you must bear.

For shipping abroad we charge the following shipping costs:

Austria: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Germany: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Portugal: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Ireland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Greece: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Czech Republic: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

France: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Italy: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Spain: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Belgium: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Netherlands: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Luxembourg: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovenia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovakia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Liechtenstein: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Estonia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Latvia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Lithuania: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Switzerland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Finland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Portugal: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Ireland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Greece: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Czech Republic: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

France: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Italy: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Spain: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Belgium: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Netherlands: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Luxembourg: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovenia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovakia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Liechtenstein: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Estonia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Latvia: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Lithuania: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Switzerland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

Finland: up to 1 kg EUR 8.40, 1 – 3 kg EUR 14.40, over 3 kg EUR 20.40

5.8. Orders directly from the Chinese producer

Goods that you have ordered from China represent a special legal situation that is disadvantageous for you. According to the European E-Commerce Act, you have an automatic right of withdrawal if we do not deliver the goods to you within 30 days of your order confirmation. Goods that are ordered from China have a delivery time between 25 and 45 days. That depends on the situation in the Chinese freight ports. It is therefore not possible to legally combine consumer rights in Europe and the delivery situation in China. Therefore, please be aware of the following circumstances when ordering goods directly in China.

  1. Goods from China cannot be delivered within 30 days within the meaning of the E-Commerce Act. So only order if you accept this fact. We cannot accept a cancellation for this reason, as the longer delivery time has been announced to you and is part of the contract for this special order. We can’t stop your order, so only order when you are sure.
  2. Goods from China are not subject to the European Consumer Protection Act. Suppliers from China therefore do not have to accept a right of withdrawal within 14 days and generally do not take the goods back. Since you can benefit from the cheap producer prices when you order in China, you run the risk of not being able to send the goods back. We therefore expressly point out that we cannot offer any return of goods for goods that are ordered from Chinese suppliers. This circumstance does not coincide with the laws of the EU and you agree with us for such a purchase indemnification and indemnification if you order goods from Chinese suppliers where you knowingly do not get a right of return. Please order goods from European suppliers! These are entirely subject to the E-Commerce and Consumer Protection Act. The goods can be delivered quickly and promptly from Europe and you can return all goods to the supplier free of charge within 14 days. If you still want to order in China because of the better price, you do so at your own risk.
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