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Right of withdrawal

(Extract from our terms and conditions)

6. Right of withdrawal for consumers when ordering goods

6.1. Below you will find instructions on the requirements and consequences of the statutory right of withdrawal for shipping orders. A contractual granting of rights going beyond the law is not associated with this. In particular, the statutory right of withdrawal is available to non-commercial resellers.

Cancellation
  instruction
Right of cancellation You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. the withdrawal form on our marketplace or by email to office@princeofdogs.com). If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.

As in point 5.8. of the General Terms and Conditions, we point out that for orders placed directly with a Chinese supplier, due to the lack of European e-commerce and consumer protection law, there is no right of objection and no possibility for a return (except in the case of a defect). If you still order goods, for example to benefit from the low Chinese prices, then you accept this special arrangement. Furthermore, the maximum delivery time for orders of 30 days or more cannot be adhered to, as the delivery routes from China to Europe take between 25 and 45 days. A cancellation for this reason will therefore not be accepted. You should think carefully about an order from China beforehand and weigh the advantages and disadvantages for you.

Consequences of the withdrawal

If you want to withdraw from this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer you have chosen), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that

You must return or hand over the goods to us immediately and in any case, at the latest within fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Goods are to be sent back in the packaging in which you received them. Costs that arise from improper handling and prevent us from reselling the goods will be deducted.

6.2. Exceptions to the right of withdrawal
There are statutory exceptions to the right of withdrawal (Section 312g BGB), whereby we reserve the right to refer to the following provisions:

A right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and an individual product for their manufacture Selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal can expire prematurely. This happens with contracts for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature, as well as in contracts for the delivery of audio or video recordings and computer software, or goods in a sealed package, if the seal is made after the Delivery has been removed.

Hygiene products or products that come into contact with objects that are capable of transmitting diseases, such as saliva or hair from fur, cannot be returned. Furthermore, the right of withdrawal only includes products that have a sales value of more than 25 euros.

6a. Right of withdrawal for services

6a.1. Below you will find instructions on the requirements and consequences of the statutory right of withdrawal when ordering services. A contractual granting of rights going beyond the law is not associated with this. In particular, non-commercial buyers are entitled to the statutory right of withdrawal.

Cancellation
  instruction  
Right of cancellation You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must send us an email to office@princeofdogs.com by means of a clear declaration (e.g. via the withdrawal form on our marketplace or by email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you want to withdraw from this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer you have chosen), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you have requested that the services should begin during the withdrawal period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

6a.2. Exceptions to the right of withdrawal for services
There are statutory exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to invoke the following provisions:

The right of withdrawal expires in the case of a contract for the provision of services even if the entrepreneur has completed the service has provided the service or has only started to perform the service after the consumer has given his express consent and at the same time has confirmed his knowledge that he will lose his right of withdrawal if the contract is fully fulfilled by the entrepreneur.

7. Condition of returns

7.1. We grant a right of 14 days to return our products.
Timely dispatch is sufficient to meet the deadline. In the case of bulky goods that can no longer be sent by parcel, the request for collection by fax or letter is sufficient if it is sent in good time.


7.2. You can unpack and connect the products, for example to determine whether the product meets your requirements. However, the prerequisite for exercising the right of return is careful handling and storage of the products and packaging as well as the complete return of the undamaged goods (including instructions, batteries or rechargeable batteries, etc.).

7.3. You will be given the address for the return separately.
 

Returned items must be in their original condition and should be returned to us in their original condition and in the original packaging, postage paid.
You are responsible for the goods until they arrive at our warehouse.
Please package the return shipment in such a way that the items or boxes are protected from damage, we will carefully check all returned goods. We do not accept any liability for items or deliveries that have been erroneously returned to us.
If you want to have the item refunded, but for whatever reason you cannot send it back to us or if it is not in its original condition / in a unusable condition, we reserve the right to decide whether we will refund you the value of the goods. The same applies to goods that are returned outside the 14-day return period.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

After receiving the goods, taking into account the above conditions, we will reimburse you for the purchase price already paid.

7.4 If you assemble products incorrectly and or if you discover that you have ordered something wrong (but you only find out after you have used the product), you cannot exercise your right of appeal or right of withdrawal. The right to complain naturally only applies to the errors that existed when you received the product, e.g. if it was damaged on arrival, while the right of withdrawal only applies if the product has not yet been used.

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