Get Free Shipping on All Order Above €50
en English

Terms & Conditions

You can find the information required by law on the right of withdrawal in distance selling for consumers under sections 6 and 6a. of the terms and conditions.

To save these documents and to inspect the contract text (offer text), please compare section 2 of the General Terms and Conditions.

We are also looking for customer-oriented solutions in legal issues. You can simply contact us at any time and find a solution with us!

The legislature particularly obliges online providers to provide numerous references to the contract and the applicable conditions. We have compiled these instructions and our other shipping conditions for you below.

Table of Contents

1. Validity
2. Storage option and inspection of the contract text
3. Contractual partner, language and conclusion of contract
4. Prices, shipping costs
5. Payment, delivery
6. Right of withdrawal for consumers when ordering goods
6a. Right of withdrawal for services
7. Condition of returns
8. Retention of title
9. Warranty and complaint management
10. Repair services
11. Guarantee for repairs
12. Copyright and usage rights, deviations
13. Data protection notice
14. Applicable law, place of jurisdiction
15. Severability clause
16. Arbitration board
reference to Battery disposal

 

1. Validity

1.1. We deliver or mediate via our marketplace platform on the following general terms and conditions, which form the basis of the contracts concluded with us on the basis of the offers on our Internet shop page.

1.2. Insofar as consumers are mentioned in these terms and conditions, these are natural persons for whom the purpose of the order cannot predominantly be attributed to a commercial or independent professional activity. In Austria, legal persons can also be consumers. Entrepreneurs are natural or legal persons or legal partnerships who, when concluding a legal transaction, act in their commercial or independent professional activity. Customers in the sense of these terms and conditions are both consumers and entrepreneurs.

1.3. If working days are specified as deadlines, this includes all weekdays with the exception of Saturdays, Sundays and public holidays at our headquarters.

2. Storage option and inspection of the contract text

2.1. We have these terms and conditions and the other contractual provisions with the data of your order ready for you to call up during the ordering process. You can easily archive this information there by either downloading the terms and conditions and using the functions of your browser to save the data summarized in the order process in the online shop, or you can wait for the automatic order confirmation that we will also send you by email after completing your order send the address you specified. This order confirmation email once again contains the contractual provisions with the data of your order and these terms and conditions and can be easily printed out or saved with your email program.

2.2. The text of the contract is saved by us and is available to everyone on our website. We offer password-protected direct access (“login”) for every customer. With the appropriate registration, you can manage your data and view order data here. The customer undertakes to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. The current version of the terms and conditions can be found on our website.

3. Contractual partner, language and conclusion of contract

3.1. Your contractual partner is austrotech.at GmbH as the platform operator for this site, or a license partner company on our marketplaces outside Austria, as well as the seller chosen by the customer on the marketplace. Contracts on our marketplace www.princeofdogs.com can currently be concluded in German, English and 16 other languages. Our promotional offers are non-binding as long as they do not become part of a contractual agreement. The flags given in the header and footer are a language selection with which you can place the order in the respective language.

3.2. Before sending your order, you have the option of checking and correcting the data you have entered. By submitting your order, you are submitting a binding contract declaration. The confirmation of the receipt of the order follows immediately after the technically correct receipt of your order.

3.3. This confirmation of receipt does not yet constitute acceptance of your order. A binding contract is concluded immediately after your order if you accept an invitation and / or complete your order with payment via one of the online payment services we offer by confirming the payment instruction . Our current online payment service is PayPal.

3.4. If you have chosen a different payment option for your order, a binding contract will only come into effect through our declaration of acceptance by means of a separate email. This e-mail contains "order confirmation" or "dispatch confirmation" in the subject line.

3.5. You will usually receive the e-mail with the payment request or dispatch notification on the same day after receipt of your order. Should it take longer, you are bound to your order for a maximum of 3 working days and you can of course cancel your order in whole or in part before we have declared our acceptance.

 

4. Prices, shipping costs

4.1 For orders on our marketplace, the prices listed in the offer at the time of the order apply. The prices quoted are final prices, which means that they include the applicable statutory value added tax and other price components. Payment must be made in euros.

For details on the possibly additional shipping costs, please refer to the information on the marketplace.

4.2 In the case of deliveries outside Austria, additional costs may arise when importing into a third country (customs duties, possible customs fees and import sales taxes). As a customer, you have to bear these other costs.

5. Payment, delivery

5.1. We offer the following payment options:

  • Credit card , (MasterCard, Visa, JCB, Diners Club, AmEx) The debit is made immediately after sending.
  • Paypal You pay the invoice amount through the online provider PayPal. You have to be registered there or you have to register first, legitimize with your access data and confirm the payment instructions to us (exception, if applicable, guest access). You will receive further information on how to get to the payment provider's website during the ordering process.
  • Apple Pay You can pay directly with Apple Pay with your iPhone. Follow the button on the product page or in the shopping cart.

5.2. Among other things, we use the Austrian Post for letters as well as UPS, GLS or DHL for parcels. Shipments to post office boxes or poste restante items are not possible. We cannot deliver deliveries in so-called packing stations. If the delivery was not possible, you will receive a message from the carrier, from which the further options arise.

5.3. The obligation to deliver does not apply if we ourselves are not supplied correctly and on time and are not responsible for the lack of availability. If the goods are not available, we will inform you immediately and any advance payment will be reimbursed immediately.

5.4. The delivery time is extended appropriately in the case of impairing strike measures and lockouts as well as other circumstances for which we are not responsible, in particular in cases of delivery delays due to force majeure. We will notify the buyer immediately of the beginning and end of such obstacles.

5.5. In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold in the case of mail order purchases is transferred to the consumer or a recipient specified by him when the goods are handed over by the transporter. This applies regardless of whether the shipment is insured or not. Otherwise the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer when the goods are handed over or, in the case of sale by mail order, when the goods are delivered to the freight forwarder or the person or institution otherwise assigned to carry out the shipment.

5.6 We ship to the following countries: Austria, Germany, Switzerland, France, the Netherlands, Belgium, Luxembourg, Liechtenstein, Spain, Italy, Finland, Lithuania, Latvia, Estonia, Portugal, Slovenia, Slovakia, Ireland, Greece and the Czech Republic.

5.7 Shipping costs

Please note that cross-border deliveries may incur additional taxes (e.g. in the case of an intra-community acquisition) and / or information, e.g. in the form of customs duties, which you must bear.

For shipping abroad we charge the following shipping costs:

Austria: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Germany: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Portugal: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Ireland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Greece: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Czech Republic: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

France: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Italy: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Spain: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Belgium: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Netherlands: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Luxembourg: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovenia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovakia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Liechtenstein: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Estonia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Latvia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Lithuania: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Switzerland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Finland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Portugal: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Ireland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Greece: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Czech Republic: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

France: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Italy: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Spain: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Belgium: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Netherlands: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Luxembourg: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovenia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Slovakia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Liechtenstein: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Estonia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Latvia: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Lithuania: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Switzerland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

Finland: up to 1 kg EUR 8.40, 1 - 3 kg EUR 14.40, over 3 kg EUR 20.40

5.8. Orders directly from the Chinese producer

Goods that you have ordered from China represent a special legal situation that is disadvantageous for you. According to the European E-Commerce Act, you have an automatic right of withdrawal if we do not deliver the goods to you within 30 days of your order confirmation. Goods that are ordered from China have a delivery time between 25 and 45 days. That depends on the situation in the Chinese freight ports. It is therefore not possible to legally combine consumer rights in Europe and the delivery situation in China. Therefore, please be aware of the following circumstances when ordering goods directly in China.

  1. Goods from China cannot be delivered within 30 days within the meaning of the E-Commerce Act. So only order if you accept this fact. We cannot accept a cancellation for this reason, as the longer delivery time is hereby made known to you and is considered part of the contract for this special order. We can't stop your order, so only order when you are sure.
  2. Goods from China are not subject to the European Consumer Protection Act. Suppliers from China therefore do not have to accept a right of withdrawal within 14 days and generally do not take the goods back. Since you can benefit from the cheap producer prices when you order in China, you run the risk of not being able to send the goods back. We therefore expressly point out that we cannot offer any return of goods for goods that are ordered from Chinese suppliers. This circumstance does not coincide with the laws of the EU and you agree with us for such a purchase indemnification and indemnification if you order goods from Chinese suppliers where you knowingly do not get a right of return. Please order goods from European suppliers! These are entirely subject to the E-Commerce and Consumer Protection Act. The goods can be delivered quickly and promptly from Europe and you can return all goods to the supplier free of charge within 14 days. If you still want to order in China because of the better price, you do so at your own risk.

6. Right of withdrawal for consumers when ordering goods

6.1. Below you will find instructions on the requirements and consequences of the statutory right of withdrawal for shipping orders. A contractual granting of rights going beyond the law is not associated with this. In particular, the statutory right of withdrawal is available to non-commercial resellers.

Cancellation
  instruction
Right of cancellation You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. the withdrawal form on our marketplace or by email to office@princeofdogs.com). If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.

As in point 5.8. of the General Terms and Conditions, we point out that for orders placed directly with a Chinese supplier, due to the lack of European e-commerce and consumer protection law, there is no right of objection and no possibility for a return (except in the case of a defect). If you still order goods, for example to benefit from the low Chinese prices, then you accept this special arrangement. Furthermore, the maximum delivery time of 30 days or more cannot be adhered to, as the delivery routes from China to Europe take between 25 and 45 days. A cancellation for this reason will therefore not be accepted. You should think carefully about an order from China beforehand and weigh the advantages and disadvantages for you.

Consequences of the withdrawal

If you want to withdraw from this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer you have chosen), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Goods are to be sent back in the original packaging as you received them. Articles that have already been used cannot be withdrawn. Costs that arise from improper handling and prevent us from reselling the goods will be deducted.

6.2. Exceptions to the right of withdrawal
There are statutory exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to invoke the following provisions:

A right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and an individual product for their manufacture Selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

It may expire prematurely in the case of contracts for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature, as well as in contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was made after delivery was removed.

Hygiene products or products that come into contact with objects that are capable of transmitting diseases, such as saliva or hair from fur, cannot be returned. Furthermore, the right of withdrawal only includes products that have a sales value of more than 25 euros.

6a. Right of withdrawal for services

6a.1. Below you will find instructions on the requirements and consequences of the statutory right of withdrawal when ordering services. A contractual granting of rights going beyond the law is not associated with this. In particular, non-commercial buyers are entitled to the statutory right of withdrawal.

Revocation instruction - right of revocation  
You have the right to revoke this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must send us an email to office@princeofdogs.com by means of a clear declaration (e.g. via the withdrawal form on our marketplace or by email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you want to withdraw from this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer you have chosen), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.

6a.2. Exceptions to the right of withdrawal for services
There are statutory exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to invoke the following provisions:

The right of withdrawal expires in the case of a contract for the provision of services even if the entrepreneur has completed the service has provided the service or has only started to perform the service after the consumer has given his express consent and at the same time has confirmed his knowledge that he will lose his right of withdrawal if the contract is fully fulfilled by the entrepreneur.

7. Condition of returns

7.1. We grant a right of 14 days to return our products.
Timely dispatch is sufficient to meet the deadline. In the case of bulky goods that can no longer be sent by parcel, the request for collection by fax or letter is sufficient if it is sent in good time.


7.2. You can view the products in the protective packaging, for example to determine whether the product meets your expectations. However, the prerequisite for exercising the right of return is careful handling and storage of the products and the original packaging as well as the complete return of the undamaged, originally packaged goods (including instructions, batteries or rechargeable batteries, etc.).

7.3. You will be given the address for the return separately.
 

Returned items must be in their original condition and should be returned to us in their original condition and in the original packaging, postage paid.
You are responsible for the goods until they arrive at our warehouse.
Please package the return shipment in such a way that the items or boxes are protected from damage, we will carefully check all returned goods. We do not accept any liability for items or deliveries that have been erroneously returned to us.
If you want to have the item refunded, but for whatever reason you cannot send it back to us or if it is not in its original condition / in an unusable or used condition, we reserve the right to decide whether we will refund you the value of the goods. The same applies to goods that are returned outside of the return period of 14 days.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

After receiving the goods, taking into account the above conditions, we will reimburse you for the purchase price already paid, or less any depreciation.

7.4 If you assemble products incorrectly and or if you discover that you have ordered something wrong (but you only find out after you have used the product), you cannot exercise your right of appeal or right of withdrawal. The right to complain naturally applies to the errors that existed when you received the product, e.g. if it was damaged on arrival, while the right of withdrawal only applies if the product has not yet been used and is still in its original packaging.

8. Retention of title

8.1. The goods remain our property until they have been paid in full.

8.2. The following also applies to commercial transactions:

The buyer may only sell the goods in the ordinary course of business. We reserve the right to revoke the above consent to the resale of the goods delivered under retention of title and, in the event of your default in payment, to withdraw from the contract and to demand the surrender of the goods. Claims from the resale of goods under retention of title have been assigned to us to secure our claims. You have to inform us immediately in the case of seizure of goods subject to retention of title. We undertake to release the securities to which we are entitled upon your request insofar as the value of our securities exceeds the claim to be secured by more than 10%.

9. Warranty and complaint management  

9.1. In the event of defects in the goods, the customer has a statutory right to liability for defects (warranty). The statutory warranty period of 6 months applies to consumers for goods delivered by us. The period begins with the delivery of the goods. Warranty claims against entrepreneurs are limited to a period of 6 months from delivery.

9.2. Entrepreneurs must report obvious defects in writing immediately, but at the latest within a period of 14 days from receipt of the goods. In the event of the discovery of non-obvious defects, the obligation to notify us immediately applies, at the latest within 14 days from the discovery of the defect. Timely dispatch of the notification is sufficient to preserve the buyer's rights. Otherwise, the goods are considered approved, even with regard to the respective defect. Deadline is sufficient for the timely dispatch. Section 377 of the German Commercial Code (HGB) also applies to merchants.

9.3. From in the above regulations to 8.1. and 8.2. Any limitations or exclusions of warranty liability based on a defect are expressly excluded from damage to life, limb or health resulting from a breach of duty for which we are responsible, as well as claims for damages for other damage resulting from willful or grossly negligent Follow breach of duty by us. The statutory limitation period of 2 years applies to the claims excluded above. Limitations or exclusions of warranty claims as a whole do not apply in the event that we assume a quality guarantee or that we fraudulently conceal a defect within the meaning of Section 444 of the German Civil Code (BGB). A possible warranty also remains unaffected. The regulation of Section 478 of the German Civil Code (BGB) on the trader's recourse against his own supplier when selling newly manufactured goods to a consumer remains unaffected. Insofar as our liability is excluded or limited or exceptions to this are regulated above, this also applies to the personal liability of our employees, employees, legal representatives and vicarious agents.

9.4. In the case of defects that are subject to the statutory warranty, we are obliged to provide supplementary performance free of charge, ie to remedy the defect or to deliver a replacement, within the warranty period. We are entitled to refuse the type of supplementary performance chosen if there are special conditions regulated by law, in particular if this is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the contractual partner. In the case of contracts with entrepreneurs, the type of supplementary performance is our choice. If we are not ready or unable to remedy the defect or deliver a replacement, or if this is delayed beyond a reasonable period for reasons for which we are responsible, or if the removal of defects or replacement delivery fails in any other way, you are entitled, at your option, to request a corresponding reduction in the purchase price or to withdraw from the contract. If the legal requirements are met, claims for damages can also exist. Withdrawal as well as compensation for damages instead of the entire service are also excluded if the defect only insignificantly reduces the value or the suitability of the purchased item or the work.

9.5. We value your customer satisfaction. You can contact us at any time using one of the contact channels given at the beginning. We will try to check your request as quickly as possible and will get in touch with you after we have received the documents or your input or complaint. But give us some time, because warranty cases often require the manufacturer to be involved. In the event of a complaint, you can help us if you describe the subject of the problem as precisely as possible and, if necessary, send a copy of the order documents or at least provide the order number, customer number, etc. If you do not receive a response from us within 5 working days, please ask.

9.6. For service

inquiries, please contact our customer service, which you can reach as follows: office@princeofdogs.com

9.7. We ourselves do not give any guarantee promises on the goods offered in our range, since we as a marketplace are only an intermediary platform. Guarantee commitments by the manufacturer do not establish a legal relationship with us, but only give the customer rights against the guarantor. The customer's warranty rights towards us remain unaffected and are in no way restricted.

9.8. You must meet all of these requirements so that we can process your complaint. If you have a complaint about a product, include as much information as possible about the problem. You have to send us an email and provide a detailed description of the error and the problems you have encountered in the return form. Please write us as many details as possible so that we can process your complaint correctly, e.g. under what circumstances the error occurs, whether it occurs continuously or sporadically, etc. -The item you wish to return must be returned in a clean and unused condition will. If the returned product is not clean, we will charge up to 40 euros for cleaning. It should be shipped with all of the accessories included.
It is not mandatory to email us evidence such as photos and / or videos showing the error, but it will make it easier and faster to process and resolve your complaint.
- Please note that the battery capacity will decrease after 6 months from the date of purchase, which is completely normal as the battery is used due to use / intensive use, recurring charging, which can slightly affect the device speed, and is worn over time if you have not followed the manufacturer's instructions for proper use / charging.
- The warranty and complaint rights do not apply to loss / pressure damage, moisture / liquid damage, unrecoverable / proven defects or errors due to improper use and unauthorized opening of the device and the use of accessories by third parties / software.
-You need to contact the seller and report the bug as soon as possible. Advertising within two months after the error was discovered is always deemed to have been made within a reasonable period of time.
The seller you traded with must be able to repair the item.
No matter when you advertise, it's up to you to prove that it really is a mistake. You can do this in a number of ways depending on the type of bug.
For example, if you bought a new dog bed that can't stand level, you should allow the seller to investigate the problem. Most of the time, such problems can be easily solved with specialist knowledge.
- The deadline for filing a complaint within the EU is at least two years.
- You are entitled to complain about errors that appear on a product. However, the seller is only responsible for the error if it is initial - that is, the item already had an error at the time of purchase. An initial failure does not always occur immediately.
It can be an initial error even if the error takes a while to appear.
An error due to misuse, unusual use (handling error), accidents or similar circumstances cannot be accepted by the seller.
Errors that occur within six months of the delivery of the goods are deemed to have been present at the time of delivery, unless otherwise stated.
If the error occurs later, the consumer must be able to prove that the error already existed at the time of delivery, namely a so-called original error.
- Please keep in mind that if you have a complaint about a product that is not flawed, you may be responsible for the cost of troubleshooting.
- First, the seller has the right to try to resolve the problem. When purchasing goods, this means that the seller must have the option of replacing the item or delivering another item of equal value. In the event of a service failure, you must allow the seller to correct the problem. So you cannot ask for the purchase to be canceled and your money back without first allowing the seller to resolve the issue.
- In order for you to have the right to cancel the purchase, the matter must be significant and of great importance to you. In addition, the seller should have tried several times to resolve the problem to no avail. If the bug caused you additional costs, you may be entitled to appropriate compensation. It is important that you can prove the costs incurred, e.g. by presenting a receipt.
-If you and the seller can not agree, you can easily not only to us, but in many cases also to the Europaconsument turn to finding a solution.
Information for B2B customers
B2B orders are only accepted if we have proof of payment - meaning that the entire amount has been transferred to our account.
B2B customers don't have 14 days to cancel or return.
The B2B customer must check the goods immediately upon receipt and contact us immediately in the event of errors. The defects cannot be reported later and must be determined upon receipt. If the product has hidden defects, the customer must immediately report the defect in writing and send an email to: office@princeofdogs.comsend. B2B customers have a 1-year guarantee from the invoice date. The customer has to pay the shipping costs, but if the complaint is justified, we will reimburse the shipping costs if the amount is reasonable.

10. Repair services

10.1. Regardless of your statutory warranty rights for goods delivered by us according to section 8 of these terms and conditions, we as a marketplace do not offer a repair service. Please contact your dealer or seller to clarify the possibility of a repair.

11. Guarantee for repairs

Of course, in the event of a guarantee, we will also cover the costs of the outward and return shipping.

Of course, in the event of a defect, you always retain your statutory warranty rights, which you can assert against us regardless of the guarantee and which are not restricted by the guarantee. If you want to assert a warranty claim, please contact the seller of the goods or our customer service at office@princeofdogs.com with a copy of the invoice. Water and force damage are excluded from the guarantee.

12. Copyrights and rights of use, deviations

12.1. On our site we offer you the opportunity to personalize your profile or your posts in our forum and to design it with your own picture. To do this, you have to upload your own image (in .jpg or .png format - at least 1200 pixels and a maximum of 10 MB) using our configurator. After running through the configurator, your photo will be saved and your contribution will be uploaded.

12.2. For all data and work transmitted to us, the copyright to which you are entitled or the specific right of use is assumed, in particular with regard to the rights of third parties. We would like to point out the following: Please note that the creator of a photograph must give you the rights to use and edit it, even if you are depicted yourself. This also applies, for example, to the use of drawings, images, texts, trademarks, etc. People and objects such as buildings can claim rights that can prevent you from using images with people or buildings, for example.

12.3. We reserve the right to refuse files and orders that concern images, image files or other data that contain criminal, illegal or immoral, in particular pornographic, seditious or extremist content and, if necessary, to inform the authorities.

12.4. Any consequences resulting from a possible copyright infringement are to be borne solely by you, unless we are responsible for them. However, we are not obliged to check or point out text content, images or other works communicated or transmitted by you with regard to the admissibility of use.

12.5. Should third parties assert a violation of their image rights against us, you are obliged to indemnify us from all claims made against us by third parties and to compensate for any other damage, including necessary legal defense costs, insofar as you are responsible for them.

12.6. Incidentally, you retain all rights to the uploaded images. In order to be able to provide our services, grant us the right when using our tool to use the image data made available to us for the services to be provided. Included in the granting of rights is the time-limited possibility of saving, duplicating and processing the data, including the possibility of subsequent performance within the scope of the guarantees owed. We are entitled to transfer corresponding rights to third parties in the context of contract fulfillment and warranty.

12.7. The uploaded images will only be used by us in the context of the marketplace and our advertising and will be deleted after you delete your customer account.

13. Data protection notice

Our data protection practice is based on the statutory provisions. You can find details on the collection and use of your personal data in our privacy policy.

14. Applicable law, place of jurisdiction

14.1. The law of the Republic of Austria applies to all legal transactions or other legal relationships with us. The UN Sales Convention (CISG) and any other international agreements, even after their adoption in Austrian law, do not apply. This choice of law means that customers with habitual residence in one of the EU or Switzerland states are not deprived of the protection granted, which results from mandatory provisions of the law of this state.

14.2. In business dealings with business people and legal entities under public law, the place of jurisdiction for all legal disputes about these terms and conditions and individual contracts concluded under their validity, including actions on bills of exchange and checks, is agreed to be our registered office in Vienna. In this case, we are also entitled to sue at the customer's registered office. Any exclusive place of jurisdiction remains unaffected by the above regulation.

14.3. The contractual partners agree on the application of Austrian law. If the consumer has his domicile or habitual abode in Germany or if he is employed in Germany, only the jurisdiction of the court can be established for an action against him in whose district the domicile, habitual residence or place of employment is located; this does not apply to legal disputes that have already arisen.

15. Severability Clause

If individual provisions of these general terms and conditions should not be legally effective in whole or in part or should later lose their legal effectiveness, this shall otherwise not affect the validity of the general terms and conditions. The statutory provisions take the place of the ineffective provisions. The same applies if there is an unforeseen gap in the general terms and conditions.

16. Arbitration Board

We are committed to participate in disputes in the arbitration procedure of the Internet Ombudsman:

www.ombudsmann.at
Internet Ombudsman
Margaret 70/2/10
A-1050 Wien

more information on the types of proceedings under www.ombudsmann.at or in the Procedural Guidelines:

Practice Directions of the Internet Ombudsman for alternative dispute resolution under the AStG (AStG arbitration procedure)


https://www.ombudsmann.at/media/file/67.Richtlinien_Internet_Ombudsmann_AStG-Verfahren.pdf
Guidelines for the arbitration procedure at the Internet ombudsman outside the scope of the AStG (standard procedure)

https://secure.ombudsmann.at/media/ file / 66.Richtlinien_Internet_Ombudsmann_Standard -verfahren.pdf

The OS platform can also be used to settle disputes with our company: http://ec.europa.eu/consumers/odr

Our email address: office @ princeofdogs. com

Note on battery disposal

The chemical contents of batteries can be harmful to the environment and human health if not properly stored and disposed of. Only if it is collected and recycled separately from other household waste can negative effects on health and the environment be avoided. Batteries may also contain recyclable raw materials. Batteries must therefore not be disposed of with normal household waste. As the end user, you are legally obliged to return used batteries (rechargeable and non-rechargeable) or dispose of them properly. To do this, you can hand in used batteries free of charge at public collection points in your municipality or in sales points (you can return them to a sender at the dispatch warehouse).

The symbol with the crossed-out garbage can means that batteries are not allowed to be disposed of with household waste due to their pollutant content.

Under this symbol you can also find the following symbols with the following meanings:

Pb: battery contains lead
Cd: battery contains cadmium
Hg: battery contains mercury

Shopping cart

Sign in

No account yet?

HEY YOU, SIGN UP AND CONNECT WITH US!

Be the first to learn about our latest collection and get exclusive offers

Will be used in accordance with our Privacy Policy

Facebook Twitter Email Pinterest linkedin WhatsApp WhatsApp Telegram
Shop
0 Wishlist
0 items Cart
My account